Elyse Marie Glassworks is not responsible for delayed, lost, stolen, or damaged packages during shipment.

If a package arrives with damage to the box, please take photos of the box condition before opening, as well as the condition of the products inside, and contact me within 24 hours of delivery. I will do my best to help you file a claim with the carrier when possible. 

All glass items are packaged with the utmost care to mitigate any damage during shipping. That being said, glass is a fragile medium. Please inspect your purchase immediately upon delivery and contact me within 24 hours with a description and photos of damage, and we can work together to find a solution. 

Your order will ship out within one to two weeks of purchasing unless otherwise stated on the website. Please note that shipping times may take longer during the holiday season. 

Canada & International Shipping

At this time, I do not accept orders for outside of the US.